At Sweet Stems, customer satisfaction is our top priority. We strive to deliver high-quality gifts that meet your expectations. However, if you are not entirely satisfied with your purchase, our Return and Refund Policy outlines your options.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in the same condition as when you received it.

  • Be returned in its original packaging.

  • Be accompanied by a valid proof of purchase.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized gifts.

  • Perishable items such as chocolates and sweets.

  • Items that have been used or damaged after delivery.

3. Return Process

  • To initiate a return, please contact us at infosweetstems@gmail.com or call +91 8859773357 within 7 days of receiving your order.

  • Provide your order number and details of the product you wish to return.

  • Once your return request is approved, you will receive instructions on how to send the item back.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 7-10 business days, and the amount will be credited to your original method of payment.

5. Late or Missing Refunds

  • If you haven’t received a refund within the stated timeframe, please check your bank account again.

  • Then contact your bank or payment provider, as processing times may vary.

  • If you’ve done all of this and still have not received your refund, please contact us at infosweetstems@gmail.com.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.

  • We will provide a replacement or refund, depending on the issue.

7. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, please contact us at infosweetstems@gmail.com.

Contact Us

For any questions or concerns about our Return and Refund Policy, please contact us at:

Sweet Stems Email: infosweetstems@gmail.com Phone: +91 8859773357

Thank you for choosing Sweet Stems. We appreciate your trust in our products and services.